Services

Universal AV realise that it can get a bit confusing when you purchase equipment and are covered by a Manufacturers' three year return to base warranty. What does this actually mean?

Usually it means the manufacturer will repair and cover the product but it is your responsibility to get the equipment to the manufacturer – this is no mean feat when a projector for example is suspended 10ft from the ceiling. This may also involve several different manufacturers.

Universal AV's administration warranties are designed to take the hassle out of the process. With either 1 or 3 years cover, the Administration Warranty means you have to make just one phone call....to Universal AV. We will then arrange for one of our engineers to visit site, ascertain the problem, arrange for any equipment to be returned to the manufacturer and then reinstall the equipment after repair. All at no further charge to the customer, it's as simple as that.

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